Business Services Supporter

JOBstream is looking for a Business Services Supporter.

Extensive description of the role and responsibilities involved:
- Acceptance: Acceptance of systems/applications. This consists of reviewing the components/ documents within a project throughout the stages “functional design” and “technical design”; Of delivering non functional requirements and of performing the implementation.
- Maintenance: To maintain and improve the quality of multiple systems based on the conditions mentioned in the SLA.
- Solving: Resolving errors and answering questions from the business about the installed systems (Stand by, incident resolution, executing business requests, etc.).
- Reviewing test results and testing play a key role in all the above mentioned activities.

Extensive description of the required skills:
Generic skills:
Testing Applications, D2D maintenance of services under SLA, project implementation and acceptation

Branche:
Finance - Banking

Services:
Maintenance - Maintenance of information systems and/or databases, Implementation, Implementation of standard applications and programs

Hardware:
IBM / Non IBM - RS6000, Unix, Windows

Method:
ITIL - Change Management, Incident Management, Problem Management, Peregrine Service Center / SMILE
Development methods

Operating system:
AIX / Wintel
Minimaal 3 jaar ervaring met Windows 2000 / 2003 (MCSE)

Package:
Various - Magnitude/Finance, Axiom, Tm1 , Aris). Ervaring c.q. kennis van Oracle 9 /10 en MS-SQL.

Kerncompetenties:
- Initiatief
- Onafhankelijkheid
- Flexibel gedrag
- Stressbestendigheid
- Probleemanalyse
- Overtuigingskracht
- Besluitvaardigheid
- Kwaliteitsgerichtheid
- Basiskennis ITIL (change, incident, problem)
- Goed in Engels in woord en geschrift
- Tenminste HBO denk- en werknivo
- Team player; kan goed met client en collega's omgaan
- Klantgericht

TARIEF ERG SCHERP!