IT Service Desk Support (m/w/d)

For an exciting project in Eastern Austria , we are immediately seeking an experienced IT Service Desk Support Specialist (m/f/d). The position is for a duration of 6 months with a 100% workload (approx. 960 project hours ) and requires full-time on-site presence . If you are passionate about IT support and want to professionally assist users with their daily challenges, then you've come to the right place. We are looking for a communicative and solution-oriented individual with sound knowledge of first- and second-level support, service desk management, network environments, Microsoft Intune, Windows 11 rollouts, and DNS/DHCP.

Your responsibilities include:

• Professional support and assistance for users in first and second level support.
• Analysis, processing and efficient resolution of malfunctions, service requests and complex hardware and software problems.
• Support with printer installations and comprehensive troubleshooting in the printer environment.
• Management and proactive support of end devices using Microsoft Intune.
• Administration of user accounts, permissions and IT services, especially in Active Directory.
• Processing and detailed analysis of topics in the field of network structures as well as LAN and WLAN environments.
• Ensuring compliance with defined service desk processes and IT guidelines.
• Close coordination and collaboration with internal IT departments to ensure efficient service delivery.

Your profile:

• Proven experience in a service desk or ticketing system environment.
• Solid knowledge of first- and second-level support.
• Practical experience in printer support, ideally with Canon devices.
• Experience in the administration of Active Directory, especially in user and rights management.
• Confident and experienced use of Microsoft Intune.
• Practical experience in implementing Windows 11 rollouts.
• Good knowledge of the network services DNS and DHCP.
• Excellent German skills as well as good English skills, both spoken and written.